What is the Full Form of SLA ?

SLA - Service Level Agreement

Service Level Agreement is a part of a service contract held between the Company and Customer. The term is most commonly used while talking about a contract between network service provider and customer, usually in measurable terms.

SLAs commonly include segments to address : performance measurement, customer support, level of warranty covered, kind of services supported, disaster recovery etc.

Some of the measurable terms of SLA include :-

• Minimum percentage of time for which the site remains operational.
• Slabs of penalty in case of downtime
• Creation of performance benchmark
• Total number of users that can be served simultaneously
• Customer and Technical support in case of network failure.
• Real Time Statistics regarding network usage.